🔒 Privacy Policy 

MuleBuy Center (https://mulebuy.center) operates as a reverse purchasing agent, specializing in sourcing and international logistics for clients primarily in the US, Canadian, and Australian markets. We are committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information about you in various ways, including when you contact us, request a quote, place an order, or use our services.

  • Personal Identification Information: Name, email address, phone number, and postal address (required for service delivery and shipping).

  • Transaction and Payment Information: Details related to purchases and services you engage in. We do not store full payment card details; payment processing is handled by secure, third-party services.

  • Communication Information: Records of correspondence, including emails sent to <a href=”mailto:[email protected]”>[email protected]</a> or via our website contact forms.

  • Usage Data: Information about how you access and use the website, such as your IP address, browser type, operating system, and the pages you visit. This data is collected using cookies and similar tracking technologies (see Section 4).

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • Service Delivery: To process your sourcing requests, negotiate with suppliers, manage quality control, and arrange international shipping and logistics.

  • Communication: To respond to your inquiries, provide quotes, and send you updates regarding your orders or our services.

  • Billing and Payments: To process transactions and manage billing related to our services.

  • Improvement of Services: To understand how our users utilize the resources provided on our website and to improve our offerings and website functionality.

  • Security: To protect the security and integrity of our website and services, and to prevent fraud.

  • Compliance: To comply with applicable legal obligations and regulatory requirements.

3. Disclosure of Your Information

We may share your personal information with third parties only in the ways described below:

  • Suppliers and Logistics Partners: We must share necessary information (like shipping address and contact details) with Chinese suppliers, freight forwarders, and customs agents to fulfill your sourcing and shipping requests.

  • Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, hosting services, data analytics providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of MuleBuy Center, or protect the personal safety of users or the public.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred.

4. Tracking Technologies (Cookies)

Our website uses cookies and similar tracking technologies (like web beacons and pixels) to track activity on our service and hold certain information.

  • Cookies are files with a small amount of data that may include an anonymous unique identifier.

  • We use cookies to: analyze website traffic, remember user preferences, and improve your experience.

  • You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Data Security

We implement reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, please be aware that no security measure is perfect or impenetrable, and we cannot guarantee the absolute security of your information.

6. International Data Transfer

As a reverse purchasing agent specializing in sourcing from China and serving clients in the US, Canada, and Australia, your information will necessarily be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our services, you consent to this transfer.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.

  • Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Erasure: The right to request that we erase your personal data, under certain conditions.

  • Object to Processing: The right to object to our processing of your personal data, under certain conditions.

  • Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us at the email address provided below.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]